Warehouse Pick-Up Policies
Live on Oʻahu? Skip shipping and pick up your order at our warehouse in Pearl City. Here's how it works.
How do I choose pickup?
At checkout, choose Local pickup. Please choose it only if you can come in during our open warehouse hours. We post the exact dates each month on that page.
How do I know when my order is ready?
We'll email you when your order is ready for pickup. Please wait for that email before you come in. Orders are usually ready in 2 to 4 days.
Where do I pick up?
The Keiki Dept Warehouse
Waiau Center
450 Kamehameha Hwy, Suite 8
Pearl City, HI 96782
We're right next door to Wholesale Unlimited, in the same lot as Waiau Zippy's and Jamba Juice.
How long do I have to pick up my order?
Our warehouse space is limited, so please pick up your order within 2 weeks of your ready-for-pickup email. You can come in on any open warehouse day in that window.
What happens if I don't pick up my order?
We understand life happens. If your order isn't picked up within 2 weeks, it will be cancelled and refunded as store credit to the email on file, less a 15% restocking fee.
Can you ship my order instead?
Yes. Email us at aloha@thekeikidept.com before your 2 weeks are up, and we'll send you an invoice for shipping. Once it's paid, we'll ship your order.
Can I cancel my pickup order?
Once your order has been pulled, we can cancel it with a 15% restocking fee. The remaining balance is issued as store credit to the email on file.
Questions?
Email us at aloha@thekeikidept.com. If our warehouse hours don't work for you, you can also find us at one of our retail partners.
Mahalo for shopping local with us!