What is Route Package Protection?
At checkout you might notice something new called Route Package Protection. In an effort to provide peace of mind, we have partnered with Route, a shipping insurance company that offers full protection for your shipments and orders from The Keiki Dept. All you have to do is add Route at checkout to protect your order against any unforeseen events that may happen once we ship your order.
What is Route?
Route is a shipping insurance company that covers packages that are lost, stolen, or damaged in transit. It is available for purchase for a very small fee at checkout when selecting your shipping method. Both our international and domestic customers can opt-in for Route
You can review their policies here to see what lost, stolen, and damaged items Route covers.
Doesn't the Keiki Dept. cover lost or stolen packages?
The Keiki Dept. LLC cannot be held responsible for loss, theft or damages once an item has left our possession and is with the nominated mail carrier. You can read our shipping policies here.
By purchasing shipping insurance with Route, you can quickly resolve any shipping issues with ease in under 5-10 minutes and claims are processed within 24 hours.
Why is The Keiki Dept. offering this option?
We found that some customer's prefer peace of mind when ordering online and having a shipping insurance option is one way we can make the entire shopping experience more pleasant. It is totally optional but recommended for peace of mind.
Something happened, How do I file a claim?
In the unfortunate event that something happens, you can make a claim through the email Route sends you after you checkout OR you can file a claim here: https://claims.route.com
You will need your Order ID we sent you or the Route Order ID to file your claim.
Is Route a licensed insurance company?
Yes. Route is a licensed insurance company with Lloyds of London, one of the biggest names in shipping insurance.
What are Route's Terms and Conditions?
You can read Route's terms and conditions here.